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LIBA
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Careers

Operators wanted.
Slow hiring, long stays.

LIBA hires one operator at a time, against a written brief, with a working trial. Most candidates we meet do not make it through. The people who do, stay for years, and earn well above the local market while they do.

See open rolesWhy Bali

How we hire

Four things we hold the line on.

  • Craft over throughput

    We hire people who care about doing the work properly, not how many tickets they cleared. The metric is whether the client's manager would do the work the same way.

  • Tenure is the strategy

    We pay above the local market, invest heavily in onboarding, and design pods so people grow inside them. Most LIBA operators stay for years, that's the whole point.

  • Operators, not staff

    Every team member is on our payroll, in our studio, with a named team lead. No subcontractors, no labour-hire pools, no anonymity.

  • AU context, AU calendar

    We work AEST hours, on the Australian calendar. You learn the Modern Awards, the BAS cycle, the EOFY rhythm, properly, and from people who've done it in-house.

Open roles

Five seats, hiring through 2026.

01

Canggu, Bali

Full-time · On-site

Rostering Operator

Own the weekly rostering cycle for one or more multi-site Australian operators. You'll be trained on the relevant Modern Awards and EBAs, embedded into the client's stack (Deputy / Tanda / UKG / Humanforce), and held to a defined SLA.

  • 2+ years rostering, scheduling or workforce planning experience
  • Comfort with at least one major rostering platform
  • Written English at a near-native level
Apply

02

Canggu, Bali

Full-time · On-site

Finance Operator (AP/AR)

Run accounts payable and receivable cycles inside an Australian client's finance stack, Xero, NetSuite or MYOB. You'll close the week with the client's controller, not a queue manager.

  • 3+ years AP/AR or assistant accountant experience
  • Xero or NetSuite hands-on
  • Detail-obsessed, controls-first by default
Apply

03

Canggu, Bali

Full-time · On-site

Customer Operations Lead

Lead a customer ops pod for a DTC or marketplace client. Tier-1 and tier-2 support across email, chat and tickets, written in the client's voice, QA'd weekly.

  • 3+ years customer ops or CX experience, ideally DTC
  • Helpscout / Zendesk / Gorgias proficiency
  • Brand-voice instinct, you can read a tone guide and write in it
Apply

04

Canggu, Bali

Full-time · On-site

Pod Team Lead

Own a client engagement end-to-end. You're the named accountable person, the one the client's GM calls when something needs to be fixed. You manage 2-6 operators and run the weekly cadence with the client.

  • 5+ years operations or team-lead experience in Australia or NZ
  • Track record running a function (rostering, finance, CX) in-house
  • Comfort being the buck-stops-here name on the engagement
Apply

05

Sydney, AU

Full-time · Hybrid

Client Director

Sydney-based scoping and account director. You run the discovery process, design the pod, and stay close to the client through go-live and beyond. Frequent travel to the Bali studio.

  • 8+ years operations consulting, ops leadership or BPO account management
  • Genuine operator background, you've done the work yourself
  • Comfort holding a hard line on scope and pricing
Apply

Don't see your role?

We open roles slowly and write briefs months in advance. If you're an operator with a serious AU background, send us a note, we read every one.

Send a note