Field notes from
the work itself.

Rostering

01

12 Feb 2025

9 min read

How NDIS, aged care and disability operators build SCHADS-compliant rosters week after week, broken shifts, sleepovers, fatigue rules, and the controls that keep payroll exceptions at zero.

Finance

02

28 Jan 2025

8 min read

A controller's view of accounts payable automation, what to automate, what to keep human, and how to design approval workflows that don't slow the business down.

Offshore strategy

03

14 Jan 2025

11 min read

Manila, Cebu, Cape Town, Bali, NZ. Where the work actually goes when an Australian operator decides to embed an offshore team, and the trade-offs nobody puts in the deck.

Executive Partner

04

18 Dec 2024

6 min read

The hidden cost of a single executive assistant: leave gaps, churn, escalation cliffs. Here's how a named-partner-plus-team-lead model removes the fragility without losing the closeness.

Customer Operations

05

4 Dec 2024

7 min read

When CSAT slips from 91% to 84%, the temptation is to add headcount. The fix is usually upstream, tone, macros, escalation paths and the weekly QA loop. Here's the 90-day operating plan.

Finance

06

20 Nov 2024

8 min read

What a daily and weekly close cycle actually looks like when AP, AR, payroll prep and reporting are run from Bali on AEST hours, accountable to an Australian financial controller.

Data

07

6 Nov 2024

7 min read

When BI dashboards lose operator trust, it's almost never the tool. It's the freshness, the variance narrative, and who owns the pipe. Here's the data pod model that rebuilds trust.

Rostering

08

22 Oct 2024

8 min read

An audit of where venue-manager hours disappear into the rostering function, and the operating model that hands those hours back without losing local control.